Welcome to Valley Regional Medical Center in Brownsville TX. Our Registration area is just inside the Main Entrance to the hospital (next to the ER entrance). Patient registration is right behind the front desk.
Learn what to expect once you arrive at the hospital and what documents you will need to make your registration go as smoothly as possible.
Shorten Your Waiting Time When You Pre-Register Online
Did you take advantage of our online pre-registration? We offer online registration for most surgery, medical tests, scheduled appointments and screening mammograms. You can save 15 minutes to 1 hour of wait time by pre-registering online.
If you registered in advance, when you get to the hospital, go to the Welcome Desk and tell one of our staff members that you registered online. This is very important as people who register online skip the long wait. Patients who are pre-registered are asked for their ID and signature before being escorted to the area they need.
Registering in advance gives our staff time to make sure we received your order, check that it’s complete and get any pre-authorizations required by your insurance company. Whenever possible, pre-register at least 48 hours before your appointment to give our staff time to track down any missing pieces. The more we can get verified in advance, the less likely you will have to wait once you get here.
If for some reason you can’t pre-register at least 48 hours ahead of time, it’s still better to register online than to wait until you are at the hospital. You will experience less wait time.
REMEMBER, if you register online, tell the front desk when you arrive. “Hi, My name is _____ and I pre-registered online.”
Bring Your Paperwork to the Hospital
Make sure you have all your medical orders for your tests with you and make sure they are complete. Orders come in a lot of shapes and sizes—from detailed forms, to a prescription pad with some scribbles on it, or even a signed letter from your doctor. But they all have the following basic information:
- Patient Name
- Date of Birth
- Procedure specified clearly
- Signed by Doctor
If your doctor sent your forms electronically, the registration department will check the scanning system to see if those orders came in and are complete. Patients who don’t have their forms with them, or have incomplete forms, will experience a delay in services while we contact your physician’s office.
Exceptional Service, in any Language
Every Registration staff member at Valley Regional Medical Center is Bilingual in English & Spanish. For patients who speak other languages, or for the hearing impaired, we use a translator system. Similar to using Skype, the portable translator system allows patients to talk “face to face” over a video conferencing screen with a translator for their primary language. The translator then works with on on-site staff member to help the patient complete the registration process.
Patient Registration At-A-Glance
Here’s what you can expect when you walk into Valley Regional Medical Center for a scheduled test or procedure:
- Welcome Area/Desk
You’ll be greeted, asked for your name and medical orders (if you have them). You may also be asked for your ID. A folder is made for you and you will be instructed to go to the Registration area just behind the Welcome Desk. Unless you pre-registered online—then you get to skip Registration and will be escorted to the department or area of your scheduled test or procedure. That’s why it’s so important to let our Welcome team know that you pre-registered online.
At the Registration Desk, patients will need their ID, Insurance Card and possibly a Credit Card if your insurance provider requires a co-payment. Minor patients need to have a legal guardian with them (mom/dad/grandparents) to sign their forms.
- Escort Patient to Department
Patients arriving for lab services will be asked to have a seat in the Registration waiting area (next to the lab) until they are called. All other patients are escorted to the waiting area of the appropriate department in the hospital for their scheduled procedure or test. Don’t worry — our patient access specialists will make sure you get to the right place.
Patient Registration Help
We go out of our way to make our patients feel welcome by treating them like family. If you need help at any time, please let a staff member know.
Inpatient and outpatient registration hours are 7 a.m. to 6 p.m. Monday through Friday. Emergency room registration is available 24 hours a day, seven days a week. Patient registration is at bedside in our ER department.
To pre-register for scheduled services by phone, call 956-350-7230 during Registration hours. Online pre-registration is available 24/7.
Valley Regional Medical Center has contracts with most insurance carriers. Call 956-350-7239 if you have a question about which health insurance is accepted at the hospital.