Whether you are a patient or visiting one, we want your experience with us to be as pleasant as possible.
At Valley Regional Medical Center, we are committed to creating a safe, comfortable and healing environment during your stay. We provide a range of amenities and services to accommodate your needs. Additionally, find resources and information to help plan and manage your healthcare, including obtaining medical records, online bill payments and financial resources.
Hospital information for patients and visitors
If you have trouble finding any of our services, please feel free to ask a staff member for assistance.
Hospital registration
If you need to register for a procedure or ancillary services, our registration area is located just inside the main entrance of the hospital.
Learn more about what to expect during hospital registration >
Hospital amenities
ATM locations
ATMs are available on the first floor of the hospital near the Emergency Room entrance.
Banking services
Valley Federal Credit Union is located near the main entrance of the hospital.
Interpretation services
We provide medical language assistance services at no cost to persons who are deaf, hard of hearing, or limited English proficient. Your nurse can assist you in obtaining theses services if needed.
Pastoral services
Spiritual services are an important part of healing and many people find comfort in their faith during times of illness or personal health crises. Our hospital pastoral care is non-denominational and serves everyone’s spiritual needs. We work with local churches in the event a patient would like their own clergy member to meet with them.
Our hospital chapel is open 24/7 and is located at the main entrance of the hospital. A non-denominational prayer service is held every Saturday at 3:00pm in our chapel.
Special holiday services are also held and the Chapel is available for prayer service at the request of families or clergy if scheduled.
Visitor information
Parking
Free self-parking is available.
Visiting hours
Hours of visitation are from 7:30am to 7:30pm.
- Up to two (2) visitors at a time are allowed in most units
- Up to five (5) visitors at a time are allowed in Labor & Delivery
- A legal form of identification is required
Exceptions to the visitor policy will be reviewed on a case-by-case basis. If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs.
Please note: visitation guidelines are subject to change. We appreciate your patience and support.
Food and nutrition services
Cafeteria
Windows Grille, our hospital cafeteria, is located on the first floor. Open daily from 7:00am to 10:30am for breakfast and 11:00am to 2:00pm for lunch.
Savor the Sip Café
Savor the Sip Café proudly serves Starbucks coffee, along with a variety of other snacks and beverages. Open weekdays from 7:30am to 9:30pm.
Patient resources
- Make a payment online
- MyHealthONE® patient portal
- Patient financial resources
- Patient rights and responsibilities
- Participating insurance plans
- Preregister online
- Request medical records
Visitor resources
Patient and visitor disclaimer
Valley Regional Medical Center prohibits discrimination against patients and visitors on:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient care-focused programs
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate a Valley Regional Medical Center nurse deserving of this award.
The BEE Award
The BEE (Being Exceptional Every Day Award) recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.